Welcome to Tech Data's
Avaya Product Support Tool
Tech Data Canada
Avaya is a global leader in
enterprise communications systems. The company provides
Unified Communications, Contact Centers, Data
Communications, and related
Services directly and through its Channel Partners and
Distributors, to
leading businesses and organizations around the world.
Voice
IP Office
BCM
CS1000
Phone Index
Data
Ethernet
Switching
Routers & Gateways
Wireless LAN
Management
Software
Index (A-Z)
Index (0-9)
Discontinued
Norstar
SCS
Peripherals
UPS Calculator
Paging Equipment
Headset Search by Manufacturer
Headset Search by Plantronics Part Number
Plantronics
Support
800-544-4660 (1) (3)
Walker Handset
Selector
Tools
KRS
GPPC
EZ Quote
EC Quote
Order Center
eBusiness Tools Site
eBusiness Tools Menu
eBusiness Tools
Registration
Create Avaya IT Support
Case
Abracadabra Bag of Tricks Toolkit
Nortel Site ID to Sold To
Lookup Tool
For Partners |
|
|
|
ATAC
Technicenter (Pre Sales) |
888.297.4700 |
1_Enter 9
Digit Secure ID |
technictr@avaya.com
https://atac.avaya.com/technicenter.asp
Keywords: ASD, Design, IP
Office, etc.
https://atac.avaya.com/BP_Reg.asp |
Avaya Connect
Partner Help |
720.444.5800 |
All Partner
related issues |
partnerhelp@avaya.com |
Avaya University
Help |
800.288.5327 |
1_Password Reset
2_Previous Service Requests
3_Frist Time Callers
|
https://avaya-learning.com |
Business
Partner Care Center |
800.225.0266 |
1_Sold To Requests
2_Product Registration
3_Orders
4_Service Agreements / LOA
5_Billing and Payments
|
na |
Business Partner
Support |
877.505.2827 |
1_IT Support; Password Reset
2_Application Support; RFA,
PLDS, EZ Quote, EC Quote, KRS, others
3_Pre-Sales Support
4_Avaya Connect Partner Help
Desk.
|
na |
Global Support Line (Post Sales) |
800.242.2121 or
877.295.0099 (For Business
Partners Direct) |
1_Create a Service Request
2_Service Request Status
3_Replace a Phone etc.
4_Features Programming or
Administration
5_Billing, Orders, or Sales
|
sfapsupport@avaya.com
https://support.avaya.com |
Global
Registration Tool |
|
Partners
�Register� End User software and hardware which begins the process
of assigning a �Sold To� number to new End Customers. This must be
done prior to receiving support. |
https://support.avaya.com/grtWebProject/grtPortal.portal
https://support.avaya.com/css/appmanager/css/
|
IT Customer
Care Center Center |
866.282.9248 |
1_Business Partner or Reseller
2_Avaya Associate
|
https://partner-itss.avaya.com/sm7sso/ess.do |
Service Ops
Support Center |
800.222.1538 |
1_Area Service Coordinator
3_T&M Inquiry
4_Comm Code Hotline
7_Programming Assistance
|
na |
For End Customers |
|
|
|
Avaya
(FOR END CUSTOMERS) |
866.GO.AVAYA
866.462.8292
|
1_Order
Parts or Accessories, check on Orders, Billing Specialist
2_Order a
New System
3_Repair
or Technical Support
4_Software Administration
incl. Moves, Adds, and Changes
5_Investor
Relations
6_All
Others
|
http://www.avaya.com
|
Customer Care Center
(FOR END CUSTOMERS)
AKA COBC (Customer Orders,
Billing, and Collections) |
800.328.7833 |
1_Billing
and Payments
2_Service
Agreements
3_Orders
4_Tech
Support
|
Link to COBC Playbook and Escalations on Avaya Web Site
Link to COBC Playbook and Escalations Document
The US Customer Orders,
Billing and Collections (COBC) Playbook provides the blueprint of
operations and self-service tools available to assist in resolving
customer issues. Included in the Playbook is the US COBC Escalation
Process, which provides an avenue for escalation beyond the
self-service tools. This Escalation Process provides a streamlined
approach to engage the assistance and attention of US COBC
management when standard support processes do not bring resolution. |
National Parts Center
(FOR END CUSTOMERS) |
800.222.7278 |
1_Dealers
or Distributors
2_Repair
or Tech Support
3_Billing
4_Returns
(unless DOA)
5_Shipment
Status
|
|
FOR Distributors and Expert Partners |
|
|
|
SMB Tier III
Support for Distributor & iCare (Expert) Partners |
866.282.9283 |
1_New
Service Request
2_Input the 5 Digit Extension |
|
Please report non-working links or incorrect information to
seavaya@techdata.com
Support services and website data presented herein and on all subordinate sites are based upon technical information
provided by the manufacturers of the relevant products sold by Tech Data.
Tech Data believes this information to be accurate; however, Tech Data makes no representations or warranties with respect to the performance of the
support services and information, and any and all warranties, whether oral or written, expressed or implied, are hereby expressly disclaimed by Tech Data,
including, but not limited to, warranties of merchantability and fitness for a particular purpose.