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Welcome to Tech Data's
Avaya Product Support Tool

 

Tech Data Canada

Avaya is a global leader in enterprise communications systems. The company provides Unified Communications, Contact Centers, Data Communications, and related Services directly and through its Channel Partners and Distributors, to leading businesses and organizations around the world.

 

Voice

IP Office

BCM

CS1000

Phone Index

 

Data

Ethernet Switching

Routers & Gateways

Wireless LAN

Management Software

Index (A-Z)

Index (0-9)

 

Discontinued

Norstar

SCS

 

Peripherals

UPS Calculator

Paging Equipment

Headset Search by Manufacturer

Headset Search by Plantronics Part Number

Plantronics Support 800-544-4660 (1) (3)

Walker Handset Selector

 

Tools

KRS

GPPC

EZ Quote

EC Quote

Order Center

eBusiness Tools Site

eBusiness Tools Menu

eBusiness Tools Registration

Create Avaya IT Support Case

Abracadabra Bag of Tricks Toolkit

Nortel Site ID to Sold To Lookup Tool

 

 

 

For Partners

 

 

 

 

 

ATAC Technicenter (Pre Sales) 888.297.4700 1_Enter 9 Digit Secure ID

technictr@avaya.com

https://atac.avaya.com/technicenter.asp

Keywords: ASD, Design, IP Office, etc.

https://atac.avaya.com/BP_Reg.asp

Avaya Connect Partner Help

 

720.444.5800 All Partner related issues partnerhelp@avaya.com
Avaya University Help 800.288.5327

1_Password Reset

2_Previous Service Requests

3_Frist Time Callers

 

https://avaya-learning.com
Business Partner Care Center 800.225.0266

1_Sold To Requests

2_Product Registration

3_Orders

4_Service Agreements / LOA

5_Billing and Payments

 

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Business Partner Support 877.505.2827

1_IT Support; Password Reset

2_Application Support; RFA, PLDS, EZ Quote, EC Quote, KRS, others

3_Pre-Sales Support

4_Avaya Connect Partner Help Desk.

 

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Global Support Line (Post Sales)

800.242.2121 or

 

877.295.0099 (For Business Partners Direct)

1_Create a Service Request

2_Service Request Status

3_Replace a Phone etc.

4_Features Programming or Administration

5_Billing, Orders, or Sales

 

sfapsupport@avaya.com

https://support.avaya.com

Global Registration Tool   Partners �Register� End User software and hardware which begins the process of assigning a �Sold To� number to new End Customers. This must be done prior to receiving support.

https://support.avaya.com/grtWebProject/grtPortal.portal

https://support.avaya.com/css/appmanager/css/

 

 

IT Customer Care Center Center 866.282.9248

1_Business Partner or Reseller

2_Avaya Associate

 

https://partner-itss.avaya.com/sm7sso/ess.do
Service Ops Support Center 800.222.1538

1_Area Service Coordinator

3_T&M Inquiry

4_Comm Code Hotline

7_Programming Assistance

 

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For End Customers

 

 

 

 

 

Avaya

(FOR END CUSTOMERS)

866.GO.AVAYA

866.462.8292

 

1_Order Parts or Accessories, check on Orders, Billing Specialist

2_Order a New System

3_Repair or Technical Support

4_Software Administration incl. Moves, Adds, and Changes

5_Investor Relations

6_All Others

 

http://www.avaya.com

 

 

Customer Care Center

(FOR END CUSTOMERS)

AKA COBC (Customer Orders, Billing, and Collections)

800.328.7833

1_Billing and Payments

2_Service Agreements

3_Orders

4_Tech Support

 

Link to COBC Playbook and Escalations on Avaya Web Site

Link to COBC Playbook and Escalations Document

The US Customer Orders, Billing and Collections (COBC) Playbook provides the blueprint of operations and self-service tools available to assist in resolving customer issues. Included in the Playbook is the US COBC Escalation Process, which provides an avenue for escalation beyond the self-service tools. This Escalation Process provides a streamlined approach to engage the assistance and attention of US COBC management when standard support processes do not bring resolution.

National Parts Center

(FOR END CUSTOMERS)

800.222.7278

1_Dealers or Distributors

2_Repair or Tech Support

3_Billing

4_Returns (unless DOA)

5_Shipment Status

 

 

 

 

FOR Distributors and Expert Partners

 

 

 

 

 

SMB Tier III Support for Distributor &  iCare (Expert) Partners

 

866.282.9283

1_New Service Request

2_Input the 5 Digit Extension

 

 

 

 

 

 

Please report non-working links or incorrect information to seavaya@techdata.com

Support services and website data presented herein and on all subordinate sites are based upon technical information provided by the manufacturers of the relevant products sold by Tech Data. Tech Data believes this information to be accurate; however, Tech Data makes no representations or warranties with respect to the performance of the support services and information, and any and all warranties, whether oral or written, expressed or implied, are hereby expressly disclaimed by Tech Data, including, but not limited to, warranties of merchantability and fitness for a particular purpose.

Last update: 04/24/2013 11:36 AM