Job Postings

Tech Data current job openings as of Oct 10, 2008

Integration Services Co-coordinator - Mississauga, Ontario
The Integration Services Coordinator is responsible for managing and maintaining Configuration Issues related to Instruction Clarification, availability of Inventory and non Technical Customer concerns. The incumbent is responsible for Status updates and ad hoc reports while managing complaints and coordinating actions and resolutions. The IS Coordinator also oversees ISO Compliance issues and concerns. Ensures SLA’s are clearly communicated between configuration, sales and customers throughout the configuration process. Acting as the resident Liaison in Integration Services, the incumbent provides general support to the Manager for Forecasting, ISO Compliance, SKU Creating, maintaining current Pricing for Configuration Projects and overflow within Order Management.

Essential Duties and Responsibilities:
- Liaison between Configuration center, Sales and customers for all configuration related issues, including instruction clarification, availability of inventory and customer concerns.
- Manages SLA and ETA between configuration, sales and customers including managing the flow of orders for receiving, staging, configuration and shipping.
- Provides status updates as required
- Provides ad hoc reports as requested
- Manages complaints and coordinates action/resolutions
- ISO Compliance and Training.
- Works with configuration manager on Forecasting, ISO Compliance, SKU Creating, maintaining current Pricing for Configuration Projects and overflow within Order Management.

Required Skills:

Educational level:
College Diploma or equivalent

Specialties/Major Subjects:
ISO Experience/ Training

Type of work experience:
General experience identifying PC and Server hardware

Years of experience:
3 years experience
Advanced Experience with Excel. Proficient with Word and Access

Other related experiences:
Well organized, Proactive, Work with minimal supervision, excellent communication skills, multi-task, and work constructively under pressure.
Very good Time Management Skills

Bid Administrator – CISCO (12 mm contract) - Mississauga, Ontario
The Bid Administrator will work with Product Management, the Bid Desk Specialist and Cisco to administer, data enter and process Cisco DART bids into Tech Data’s systems. The position will also require occasional weekend work. This position will also support Associate Product Management functions (eg. ETA Updates) and/or other vendor bid processes.

Essential Duties and Responsibilities:

Bid Desk Administration
• CISCO Bid Data Entry into TD systems
• Processing Cisco DART/Bid Emails
• Processing Sales DART Requests
• Communication with Sales, PM, Bid Desk, Vendor

APM and Bid Desk Support
• Additional Support for APM and Bid Desk functions

Required Skills:

Educational level:
High School

Specialties/Major Subjects:
Computer Science or Mathematics or Finance/Accounting

Type of work experience:
Administration of Databases and routine Report Production with exposure to Product Marketing/Asset Management
Volume Data Entry

Years of experience:
2 years

Other related experiences:
Intermediate level MS-Access and MS-Excel knowledge

Additional skills:
The individual should be resourceful and show initiative in getting the job done.
Focus on accuracy and quality.
The individual should have the aptitude to understand database concepts and processes

Forecast Order Administrator (Part Time Position) - Mississauga, Ontario
The Part-Time Forecast Order Administrator is responsible for assisting the Inside Sales teams who own specific target/key project based accounts to achieve high levels of customer satisfaction through forecast hold order management processes and reporting. These practices are designed to help ensure appropriate stocking levels are maintained for predetermined and rolling project requirements. Success is measured by achieving hold order aging inventory metrics, customer satisfaction, order accuracy and internal / external response SLA’s.

The primary focus of the Forecast Manager is to coordinate the full cycle of the hold order management processes, working directly with customers, the Inside Sales and Product Management teams to ensure the process from forecast to PO placement and delivery flows within SLA’s while ensuring aged inventory metrics are maintained without impacting the customer’s continuity of supply.

Essential Duties and Responsibilities:
• Coordinates forecast order placement activities and maintenance by utilizing input from the reseller, Product Management and the Inside Sales organization.
• Engages the product marketing department on procurement requirements and timelines as required.
• Maintain accurate records of all open and closed forecasts.
• Facilitates weekly forecast meetings between the reseller and Tech Data stake holders to ensure optimal service and age metrics are achieved or exceeded.
• Provides the reseller, Inside Sales team and PM with a consistent view into stocking levels and future requirements.
• Maintain and change forecast order requirements as the project evolves without impacting internal / external metrics
• Escalates past due ETA’s with the PM and communicates these changes to all concerned parties with a recommended strategy to help meet target due dates.
• Provides monthly report on forecasted inventory, issues and pending orders.
• Continuously looks for new and more efficient ways to enhance the forecast order management processes and reporting

Required Skills:

Educational level:
College

Type of work experience:
Sales / Product Management / Forecasting

Years of experience in the industry:
2 yr. in industry or 2-3 yr. sales / PM experience

Other related experiences:
Intermediate MS Excel and Access Database experience


Strong written and verbal communication skills
Detail oriented with demonstrated analytical skills that focus on accuracy and efficiency
Ability to work independently with minimum supervision

Special Training Required:
Tech Data Desktop tools and web site.

Integration Technician - Mississauga, Ontario
Act as the Internal Specialist and execute all configuration jobs in compliance with Configuration Processes and ISO Regulations. The Incumbent must also maintain technical integrity and accuracy of Integration work performed ensuring high quality work and compliance within SLA and ISO requirements. Assist supervisor to meet and or exceed delivery performance goals on a daily basis. The Integration Technician must assist in all areas within the Integration Center while identifying and assisting to resolve technical issues, report on incorrect, incompatible and defective products, work order specs and non compliances to ISO 9001:2000.

Essential Duties and Responsibilities:
• Configuration of Desktops, Laptops & Servers, Printers, Routers and Racks
• Stage configuration units to benches
• Re-boxing, segregation and organization of completed configurations.
• Identify and label non-confirming product during configuration process
• Maintain technical integrity and accuracy of Integration work performed. Recommend changes as required.
• Assist Supervisor to meet delivery performance goals on a daily basis
• Resolve, identify and document technical issues as required
• Asset tagging, logging and tracking duties
• Unpacking and re-packing of computers
• Adhere to and comply with ISO 9001:2000 Documentation and Standards.
• Accurate reporting of technical problems, actions and resolutions
• Responsible to ensure incorrect, incompatible and defective product is being identified appropriately
• Responsible to ensure jobs assigned are completed on time and within Delivery Performance guidelines.

Required Skills:

Educational level:
College Diploma or equivalent

Specialties/Major Subjects:
Computer Hardware and Software discipline
Type of work experience: A+ Certified; IBM and HP hardware experience
General experience configuring PC’s and Servers, installing Operating Systems, adapter cards, drives and memory.

Years of experience:
Minimum of 1-2 years in configuration experience

Other related experiences:
Server Knowledge

Additional skills:
Well organized, Proactive, Work with minimal supervision, excellent communication skills, multi-task, work constructively under pressure

Special Training Required:
Additional certification and courses on an as needed basis.

Order Management Specialist - Mississauga, Ontario
The Order Management Specialist is responsible to allocate orders, Identity and transfer orders as per hold report. The incumbent is also responsible to enter orders into the Internal (COID) database that are required to be scheduled, release orders to shipping along with creating CF (Configuration) Sku's. Other responsibilities include: providing daily reporting as outlined by Management, Inventory duties and De-allocating and Re-Allocating Products. The hours of work 11:30 am – 8:00 pm, Monday - Friday.

Essential Duties and Responsibilities:
• Allocate Orders and remove order holds. (504 Holds)
• CF Sku Creation, tracking and receipt
• Inventory Management and issue resolution
• Identity and transfer orders as per hold report
• Enter orders into COID database.
• Daily reporting
• Transfer and track orders for Config
• Create router and supporting paperwork
• De-Allocate and Re-allocate product (receiving duties)
• Allocate Orders and remove order holds (504 Holds)

Required Skills:

Educational level:
College Diploma or equivalent

Specialties/Major Subjects:
Legacy System experience

Type of work experience:
Order Management

Years of experience:
Minimum of 2 years Order Management experience

Other related experiences:
Experience with Word, Excel and Access

Additional skills:
Well organized, Proactive, Work with minimal supervision, excellent communication skills, multi-task, work constructively under pressure.
Very good Time Management Skills

Special Training Required:
Additional certification and courses on an as needed basis.

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Distribution Associate – Shipping (3 positions) - Mississauga, Ontario
Will be responsible for shipping all goods within the distribution environment. Ensure all orders are picked daily. Ensure complete product accuracy of order, while maintaining set operational standards, in order to provide quality service. Maintain 100% picking accuracy. Adhere to all safety codes and WSIB standards. Assist in other areas of warehouse as assigned by supervisor to ensure operational success

Essential Duties and Responsibilities:
• Achieve 250 pick lines courier / 160 pick lines LTL
• Able to lift up to 50lbs, any additional weight is to be lifted with assistance
• Ensures complete product accuracy of each order, while maintaining set operational standards, so as to provide quality customer service. Maintain 100% accuracy
• Adheres to all safety codes and WSIB standards.
• Maintain a safe and clean working environment.
• Assist in other areas of the warehouse as assigned by your supervisor, to ensure operational success
• Hours of work between 3:00 – 11:30 pm

Required Skills:

Educational level:
Minimal High School Graduate

Type of work experience:
Warehouse Environment

Years of experience:
1-2 year

Additional skills:
Computer Literate
Experience with RF Scan Guns and a warehouse management system, preferably SAP
Fork lift certified - Order Picker or Raymond Reach

Maintenance Technician - Mississauga, Ontario
The individual should posses the following skills: Troubleshooting, blue print reading, pneumatics, hydraulics, mechanical and a good working knowledge of single and three phase electrical circuits. A minimum of five (5) years experience is required as a multi-craft technician for this position. Training in the proper use of various facility equipment will be provided by the Maintenance Manager, to new and lower level technicians to increase job performance skills. Must be capable of filling in for the Maintenance Manager as needed. When determined by the department manager, this individual may be required to work overtime or help out in another L.C. function.


Essential Duties and Responsibilities:
•Maintenance of the facility which includes (but is not limited to) all conveyor components such as rollers, belts, motors, switches, photo eyes, sprockets, chains, pneumatic/hydraulic valves, forklifts, pallet jacks, electric and manual carts, modifications and repairs to racking, welding fabricating, loading docks, overhead doors, all facility ventilation and air handling equipment, air compressors, and other equipment related to the facility.
•Complies with all safety rules and regulations, and identifies risks in the L.C.
•Reports to Maintenance Manager operational repairs and parts or equipment that need to be ordered to perform repairs.
•Develops skills needed to perform daily duties as a maintenance technician while maintaining a positive attitude towards all L.C. employees.
•Works along side contractors in performing repairs, modifications and new installations while not disrupting daily production.
•Performs other duties as required.
•Updates maintenance records and generates work orders in order to maintain Preventative Maintenance program.


Knowledge, Skills, and/or Abilities Required:
•Willingness to work all shifts and be on call 24 hours.
•Complete knowledge of mechanical, electrical and motor control logic.
•Extensive knowledge of conveyor systems and operations.
•Able to communicate effectively with all levels of personnel.
•Able to travel occasionally for specified maintenance training

Required Skills:

Educational level:
-College or equivelant diploma
-Electrical/Mechanical, Maintenance, Operations
-Industrial Millwright - preferred

Type of work experience:
-Distribution/Manufacturing
-5 years in related fields and Maintenance

Additional skills:
-Customer focus, Computer literacy, hands on Distribution
-Fork Lift Certified: Raymond Reach, Pallet jack, Sit Down Counter Balance, Order/Cherry Picker

Special Training Required:
-Mechanical, electrical, motor logic, conveyor systems, facility, AC & welding fabricating

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Senior Compensation & Benefits Specialist - Mississauga, Ontario
Responsible for the areas of Compensation, Benefits, HRIS, Absenteeism, Budgets and Headcount within the Human Resources department with oversight from the Director, Human Resources. Supervision of 2 HR staff – the HRIS coordinator and the Compensation, Benefits & HRIS Analyst.

Responsible for managing the administration of company benefits including group insurance benefits, group RRSP/DPSP, Employee Share Purchase Plan, Stock Option Plan. Participate in the negotiating of the various benefits contract with the insurance companies. Managing Compensation Updating and maintaining HRIS database. Responsible for the financial reporting of salaries & wages as well as budget information to the finance department. Manage, administer & maintain internal and external (WW) headcount – Daily, weekly & monthly reports, plus frequent audits to ensure accuracy

Essential Duties and Responsibilities:

Compensation
With the support of the Compensation, Benefits & HRIS analyst, and with oversight from the Director, Human resources:

• Manage all aspects of the annual Salary Administration and Planning Program from roll out to completion. Includes all pre-work (market data review, recommendations for annual budget), development of guidelines/deadlines, training of Managers as required, review of all submissions, analysis and summation for the Executive team.
• Compensation Recommendations to HR Staff and Management for New Hires, Internal Promotions, Job change and/or evaluations, equity reviews, market competitiveness within company policies and guidelines.
• Manage Bonus Programs including maintenance of all Bonus plans, recommendations on aligning bonus plans with company objectives, recommending target bonus/commission data for all employees. Review of all bonus payments to ensure accuracy when compared to objectives and target $$. Submission of monthly bonus accruals to Finance.
• Manage Quarterly and Annual Payroll Budget submissions to Finance with detailed analysis to ensure accurate payroll and headcount projections.
• Manage and maintain Job descriptions and Job Evaluation process, using the HAY system to evaluate new or revised jobs within the organization. Support and advise management on creating job descriptions for employees.
• Conduct and participate in Compensation Market Surveys to ensure external equity and competitiveness of all jobs within Tech Data Canada. Perform ad-hoc surveys and analysis as required. Make recommendations to Director, HR based on any deviations from Market data.
• Responsible for generation of all letters associated with Internal Changes including letters of Promotion, Transfer, bonus changes or any other type of change to an employee’s Job and/or compensation
• Manage the company’s Salary Band/Ranges information and make recommendations on annual movement.
• Primary liaison with Tech Data Head office Compensation team, and participation in cross-country/global objectives as required

Benefits
With the support of the Compensation, Benefits & HRIS analyst, and with oversight from the Director, Human resources:

• Manage the company benefits databases with Great West Life and BC Medical ensuring that they are accurately maintained for all information i.e. additions, termination, changes to coverage, salary changes, employee premiums etc.
• Manage and ensure timely payment of all monthly statements, billings and reconciliations.
• Manage and market to employees the company’s Employee Assistance Program, including quarterly statements/billings, maintain provider information, make recommendations on programs/seminars which may benefit employees
• Primary liaison with Tech Data’s benefits Broker and leverage of their expertise.
• Educate all employees/management of Benefits policies and plans.
• Participate in and make recommendations during the annual Benefits contract renewal
• Be the expert/go-to person for all employees regarding Benefits queries, questions or concerns.
• Manage the company’s internal intranet site with respect to Benefits information. Ensure timely upates/changes made to the system as required.

HRIS & Absenteeism
With the support of the HRIS coordinator, and with oversight from the Director, Human resources:

• Manage the integrity of the company’s HRIS system (SAP) by auditing all employee information changes/entries.
• Provide recommendations on enhancements and optimization of SAP HRIS database to maximize benefit to the Human Resources department and the organization.
• Ensure regular audits of SAP with external Information systems (ADP, Kronos, Xnet) to confirm uniformity across all databases.
• Ensure correct calcuations and updates of all employees vacation, sick and personal days, and correct entry into the system. Guidance on calculation and payout of days as required


Headcount & Miscellaneous Reporting/Analysis:
• Responsible for all Headcount reports within Tech Data Canada – Daily report, Weekly report for Executives (EMR), Month-end reports for Finance and Head office (headcount and productivity), quarterly reports for Finance budgeting
• Quarterly Board of Directors’ Report
• Ad-hoc statistical and analytical reports as required

Required Skills:

Educational level:
University Degree

Specialties/Major Subjects:
Compensation & Benefits

Type of work experience:
5-7 years working in Benefits & compensation

Other related experiences:
Full exposure to Human Resources functions

Additional skills:
Excellent verbal, written communication skills.
Good understanding of organizational structure and working knowledge of HR policies and procedures.
Excellent knowledge of MS Office Products and SAP an asset
Very strong analytical skills
Time Management and Prioritization

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Vendor Marketing Manager - Mississauga, Ontario
This Vendor Marketing Manager will work with Vendors to design, implement, and execute various marketing promotions and programs to promote products and solutions to our Reseller customer base across Canada.

- Key responsibility of this role is to support the attainment of revenue and profit goals of the company.

- Vendor provided marketing funds are a critical tool in creating differentiation for Tech Data in the marketplace. Through the execution of programs, events and communications- marketing activities have a substantial impact on the company’s profitability.

- Vendor Marketing managers will be responsible for the attainment of marketing revenue and profit goals of assigned vendors and product lines through the successful design, sale, execution and administration of marketing vehicles while ensuring the maximum utilization of available Co-op and MDF, and vendor satisfaction with programs. Inter and cross-departmental co-operation with stakeholders will be a critical factor in the success of this role.

- VMs will develop, sell, execute and manage custom marketing programs for their assigned vendor base through the use of standard project management methods. They must ensure that all projects are entered online correctly, and that billing and marketing planning reports are completed accurately and on time. VMs also maintain a monthly report showing activities for each vendor.

- VMs provide all aspects of on-site event logistics and support of single-vendor projects from beginning to end, including registration, greeting attendees, on-site issue resolution, tear down and hosting vendor attendees. In the case of multi-vendor projects and events, the VM will perform all the same duties, as required by the project owner. In multi-vendor events, the VM will also host any vendor attendees.

- VMs are responsible for and accountable to the budget of each of their programs and events, and must adhere to all company guidelines regarding the spending of co-op/MDF and company funds.

- VMs are responsible for all aspects of proof of performance, including running of reports to demonstrate the effectiveness and impact of marketing programs for their assigned vendors.

- Vendor Marketing Managers are a key contact point for the vendor within Tech Data Canada, and so act as a liaison to other departments in the company

- The VM may have to attend off-site meetings.
- Some travel may be required (domestic and international).


Essential Duties and Responsibilities:
•Selling marketing vehicles/program
•Design, implement and execute vendor programs and events
•Negotiate, track, maximize Coop/MDF
•Communication of programs to internal/external customers
•Ensure successful closure (bill, POP) of programs and projects

Required Skills:

Educational Level
-Post-secondary education
-Business Marketing

Work Experience
-Purchasing/Sales/Marketing
-3-5 years Purchasing/Sale/Marketing within a distribution environment

Additional skills
-Strong verbal and written communications skills, organizational and multi-tasking
-Customer service skills

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Licensing Administrator (1 yr contract) - Mississauga, Ontario
The Licensing Administrator¡¦s key responsibilities will be focused on processing transactions pertaining to all warranty services, licensing and support programs at Tech Data while directing response activities to optimize departmental bandwidth. They will offer support for warranty, license and service inquiries, assist in quote configuration, gather appropriate program requirements, validate order compliance, place orders and follow up to ensure the orders are invoiced in a timely manner.

They will act as a liaison between Product Marketing, Sales, Finance and our Vendor partners, including TD US. The incumbents will be expected to perform specific duties as assigned, support other Licensing Administrators as backup and will be measured with respect to meeting SLA¡¦s and their efforts tied to process improvement. This individual must be able to multi task, determine priorities, and work well with their team and Product Managers. They will be expected to provide exceptional customer service to their customers (Sales, Resellers & Product Managers).

From time to time, the incumbents may be required to work on unique or special projects tied to process improvement, data cleanup and automation; this will be determined and assigned by their team leader.


Essential Duties and Responsibilities:

Order Processing Including:
„ÃGathers all appropriate documentation needed to facilitate orders
„ÃOrder validation against specific vendor program requirements
„ÃActs as liaison to customers, sales, product marketing, credit, vendor drop ship and vendors to ensure facilitation of order and proper billing to the customer.

Sales Support Including:
„ÃSupports customers, sales, product marketing, credit, vendor drop ship, and vendors in facilitation of all warranty services and license programs and support questions related to the program requirements, and orders as well as any issues/problems created as a result of this process.
„ÃActs as liaison to internal customers, (sales, product marketing, credit, vendor drop ship, and vendors) to ensure facilitation of order and proper billing to the customer.
„ÃConducts follow-up activities tied to invoicing including fax and emailing of order confirmations and specialized authorization processes (Confirmations)

Tracking & Reporting Including:
„ÃEffectively utilizes the licensing tools or future tools in development for optimum customer service.( Order Rejection tool, Open order weekly report, Nex Shipped HW orders report etc)
„ÃTracks warranty services, support and licensing orders and uses appropriate follow up procedures to obtain confirmation documentation.
„ÃPosting and ongoing organization all confirmation within their required public folders.

Continued updates of order & process documentation:
„ÃEffectively manage and update all documentation related to the specific vendor requirements of the order process. Post to appropriate folders for ease of communication and job sharing.

Required Skills:

Educational Level
-College

Work Experience
-Data Management
-1+ yrears

Other related experiences
-Customer service skills
-Ability to multi task
-Ability to prioritize

Additional skills
-Computer literate with strong organizational skills
-Advanced Excel and Intermediate Access
-Analytical Skills
-Strong Communication skills both oral & written

Non-Compliant Returns Coordinator - Mississauga, Ontario
The Non Complaint Returns Coordinator is responsible for receiving and put-away of non-compliant customer returns. Whilst the position is part of the Purchasing and Asset Management team within the Product Marketing Department the role will be primarily located in the Vendor Returns Department in the distribution centre.

The coordinator is fully responsible for determining full details of the non-compliance of the return and working closely with the Supervisor Non Complaint Returns and the Liquidation Specialist will also determine the appropriate disposition route for the return. The Coordinators advanced knowledge of all Vendor return policies and experience should allow the incumbent to work independently, although more complex cases may be referred to the Supervisor. The Coordinator will maintain a close working relationship with Vendor returns staff and will also work closely with the Customer Care Department in the reporting of exception returns.


Essential Duties and Responsibilities:
•Complete receiving and put away of non-compliant customer returns
•Work with Supervisor, Non Compliant Returns to resolve more complicated cases
•Work with Customer Care on exception and non-compliant returns to ensure customer is contacted
•Maintain current knowledge of all Vendor return policies including exceptions
•Perform necessary tracking and reporting responsibilities as directed by Supervisor

Required Skills:

Educational Level
-Secondary School Diploma

Work Experience
-Administrative and warehouse logistics knowledge
-Vendor Returns and/or Distribution Environment
-2-3 years

Other Realated Experiences
-Good written/verbal communication skills
-Good analytical skills

Additional skills
-Basic Micro Application
-An advanced knowledge of all vendors returns policies

Special Training Required
-Computer literate
-Good computer skills including Microsoft Word & Excel
-Web/Internet & Returns Suite

Product Marketing Manager - Mississauga, Ontario
Key responsibility is to support the attainment of revenue, profit and inventory goals of the company.

The ability of Product Management to effectively plan, manage and maximize the revenue and margin opportunity on the sale of products maps directly to the profitability of Tech Data Canada.

Reporting to the Manager, Product Marketing Management, the Product Marketing Manager is responsible for achieving maximum market-share and revenue at optimum composite gross profit dollars, through managing profitability and strategic business planning/development for assigned vendors, consistent with TD strategy. The Product Asset Manager will also be responsible for managing inventory levels to hit DOS targets as well as ensuring sufficient supply of product to maximize fill rates. The Product Marketing Manager is the key point of contact for the assigned vendors; negotiating buy-in’s, volume incentive rebates, exception returns and general terms and conditions.

The Product Marketing Manager will also have overall responsibility and accountability to the assets of the company. That involves being able to manage inventory levels to hit inventory turn targets, as well as ensuring sufficient supply of product to maximize fill rates. Being responsive to sales, and customer service requires that the candidate be capable of handling the multiple tasks during required each day.

Inter and cross departmental co-operation with stakeholders will be a critical factor in the success of this role.

Product Marketing Managers are a key contact point for the vendor within Tech Data Canada, and so act as a liaison to other departments in the company.

Some travel may be required.


Essential Duties and Responsibilities:

Product Management
Business Planning
-through joint business planning together with Vendor Marketing, and the assigned vendor’s determine the goals, objectives and business direction for assigned vendors and Tech Data.

Pricing Analysis
o Recommend sku level pricing
o Closely monitor competitor’s pricing in the market
o Administer special bids (volume based) *

Rebate and Margin Management
o Negotiate quarterly rebate targets and levels with vendors in order to maximize potential funds earned
o Forecast rebate accruals
o Regularly monitor and track actual CGP% against forecast to ensure delta’s are minimal and profitability is maximized
o Manage the chequebook GL (spending) of rebate dollars, and regularly track rebate programs to ensure targets are met.
oenter and maintain rebate program in Wasco
Reporting and updates
o Develop, update and present monthly and bi-weekly business updates, executive reviews and/or summaries

Forecasting
o Quarterly forecasting of revenue, CGP, and inventory targets


Asset Management
Managing Tech Data Assets
o Manage inventory to achieve overall department objectives for on-hand inventory, inventory days of supply, aged inventory and inventory depreciation.
o Minimize price protection exposure of on-hand inventories
o Negotiate exceptional terms and conditions and returns with vendors as required
o Plan and execute product returns/rotations to achieve department objectives and in accordance with T’s and C’s
o Assist with resolution of invoice discrepancies and/or vendor credit holds
o Initiate price changes
o Inventory tracking and reporting
o Review of sales holds to ensure product is available to customers and our assets are turning
o Communicate and reinforce Tech Data objectives and strategies when negotiating vendor terms and conditions
o Monitor and approve customer returns and impact to inventory

Planning Supply
o Plan inventory levels in response to anticipated demand and company objectives
o Place purchase orders in response to run-rate forecasts and backorders
o Analyze and negotiate vendor Buy-In proposals and make recommendations
o Understand and react to vendor lead-times
o Balance inventories between warehouse locations
o Negotiate with vendors for allocation of product to support customers
o Research and communicate product transition and life-cycle information in support of sales
o Create and maintain SKU’s in the system *

Managing Delivery
o Prioritize receipts for processing through the warehouse
o Address recurring vendor delivery issues
o Transfer inventories between warehouse as required
o Determine benefits of drop shipments, make recommendations and monitor execution
o Provide ETA’s as requested and maintain the system with accurate information *
o Obtain Proof of delivery from vendors as required *
o Respond to and resolve shipment errors *
o Shipment tracking *

* Indicates tasks that would typically be performed by a Product Marketing Associate on those lines

Required Skills:

Educational Level
- College Diploma
- Business Degree/Purchasing

Work Experience
- Purchasing/Sales/Marketing
- 3+ years in purchasing or inventory management

Other related experiences:
- Inventory management and analysis
- Business Planning and forecasting
- Ability to work in fast passed environment
- Excellent Negotiation skills
- Work well under limited supervision
- Excellent presentation skills

Additional skills
- Interpersonal skills
- Team player
- Effective communication skills
- Microsoft application skills (word, power point, excel)
- Problem solving skills

Special Training Required
-Tech Data Desktop tools, QSS or other Tech Data preferred Service/Sales Courses
- Purchasing, Marketing or Business related certifications (i.e. PMAC)

Vendor Returns Coordinator - Mississauga, Ontario
General Summary
The Vendor Returns Group is Responsible for the entire liability inventory in the non-logical warehouses. It is the responsibility of the Vendor Returns Coordinator to assist in requesting RA's from the vendors, process RMA orders and Stock Rotations and to be involved in investigations and reconciliation pertaining to Vendor Return Transactions.


Essential Duties and Responsibilities:
-Requesting RMA's from Vendors
-Processing 'Return to Vendor' orders for Defective/Open box
-Processing 'Stock Rotations' to the vendors for the A1 and A2 warehouses
-Processing RMA - 'Virtual License' orders for the P1 warehouse
-Reconciliation and investigation on Vendor Returns transactions

Required Skills:

Educational Level
-Secondary School Diploma

Work Experience
-Experience in an office environment

Additional skills
-Good written/verbal communication skills
-Good analytical skills

Special Training Required
-Computer literate
-Good computer skills including Microsoft Word & Excel

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Account Management Representative - 4 positions - Mississauga, Ontario
The Sales department is responsible for achieving Revenue and Gross Profit dollar targets by managing current customer base and developing new customers. Specific measurements include Answer Rates, Service Levels, Customer Satisfaction, Customer Product Mix, Margin Management, E-Commerce and Training Attendance.

The primary focus of the Account Management Representative is to develop solid business relationships through proficient call handling, efficient order management and effective communication. Utilizing inbound opportunities, Account Management Representatives are expected to effectively process sales transactions with customers by managing order placement, negotiating, up selling and supporting corporate services.

Account Management Representatives will be responsible for ensuring that their team meets monthly productivity goals: including call quotas, quality service metrics and team performance. A key responsibility will be to gain understanding of the customer needs, have an in-depth knowledge of technical product lines and provide timely response and professional service.


Essential Duties and Responsibilities:
-Achieve Key Performance Indicators that support corporate initiatives (maybe specified on a quarterly basis)
-Focus on attaining monthly sales goals while maintaining and expanding product mix and customer share
-Receive and effectively handle inbound customer communication (phone, email, fax)
-Meet monthly productivity goals – includes call quotas, quality service metrics, team performance
-Communicate special offers and promotions to customer base
-Provide accurate order placement and consistent backorder management
-Consistently meet productivity objectives and customer satisfaction
-Liaise with other departments on behalf of customers
-Up sell and cross sell to existing customers (when appropriate)
-Effectively negotiate TD gross margin (when appropriate)
-Work with Vendors and Products to manage Bid pricing and bid follow-up
-Develop relationships with main vendor field representatives
-Accumulate competitive information, market information and pricing information where appropriate
-Attend vendor training/seminars
-Backup other sales teams when coverage is needed

Required Skills:

Educational Level
-College

Work Experience
-Sales/Customer Service
-3 yr. in industry or 3-5 yr. sales experience

Other related experiences
-Computer Literate, IT product knowledge (hardware and software)

Additional skills
-E-business savvy
-Follow up skills, good communication – written and verbal
-Recognize and attend to important details with accuracy and efficiency
-Ability to work independently with minimum supervision

Special Training Required
-Tech Data Desktop tools, QSS or other Tech Data preferred Service/Sales Courses
-Super User level training on TD EC Tools (WEB)

Account Management Representative - Bilingual (Eng & French) - Mississauga, Ontario
The Sales department is responsible for achieving Revenue and Gross Profit dollar targets by managing current customer base and developing new customers. Specific measurements include Answer Rates, Service Levels, Customer Satisfaction, Customer Product Mix, Margin Management, E-Commerce and Training Attendance.

The primary focus of the Account Management Representative is to develop solid business relationships through proficient call handling, efficient order management and effective communication in both French and English. Utilizing inbound opportunities, Account Management Representatives are expected to effectively process sales transactions with customers by managing order placement, negotiating, up selling and supporting corporate services in both French and English.

Account Management Representatives will be responsible for ensuring that their team meets monthly productivity goals: including call quotas, quality service metrics and team performance. A key responsibility will be to gain understanding of the customer needs, have an in-depth knowledge of technical product lines and provide timely response and professional service.


Sommaire général: Une brève description des fonctions de l'emploi à l'intérieur du département.

Le département des ventes est responsable d’atteindre les quotas de Revenu de ventes et Profit en administrant la base de donnée de clients déjà existante ainsi qu’en développant de nouveaux clients. De barèmes de mesures incluent le temps de réponse des appels téléphoniques, les différents niveaux de service, la satisfaction des clients, la diversité des produits vendus, l'administration de la marge de la vente, le commerce électronique ainsi que la présence aux différentes sessions de formation.

Le premier focus du représentant à l'administration des comptes est de développer une relation d'affaires solide à travers de plusieurs appels téléphoniques, l'entrée de commandes et par des communications efficaces. Utilisant les opportunités d'appels entrants, le représentent à l'administration des comptes, est attendu d'effectuer des transactions avec les clients en administrant les commandes, les négociations ainsi que dans le support des services corporatifs.

Le représentant à l'administration des comptes est responsable à que son équipe rencontre les buts de productivités incluant les quotas d'appels téléphoniques, la matrice de qualité de service ainsi que de la performance de l'équipe. Une responsabilité clef sera de comprendre les besoins du client, d’avoir une compréhension en profondeur des produits de technologies ainsi que de d'offrir ceux-ci dans un temps réponse minimal et un service professionnel adéquat.



Essential Duties and Responsibilities:
-Achieve Key Performance Indicators that support corporate initiatives (maybe specified on a quarterly basis)
-Focus on attaining monthly sales goals while maintaining and expanding product mix and customer share
-Receive and effectively handle inbound customer communication (phone, email, fax)
-Meet monthly productivity goals – includes call quotas, quality service metrics, team performance
-Communicate special offers and promotions to customer base
-Provide accurate order placement and consistent backorder management
-Consistently meet productivity objectives and customer satisfaction
-Liaise with other departments on behalf of customers
-Up sell and cross sell to existing customers (when appropriate)
-Effectively negotiate TD gross margin (when appropriate)
-Work with Vendors and Products to manage Bid pricing and bid follow-up
-Develop relationships with main vendor field representatives
-Accumulate competitive information, market information and pricing information where appropriate
-Attend vendor training/seminars
-Backup other sales teams when coverage is needed

Required Skills:

Educational Level
-College

Work Experience
-Sales/Customer Service
-3 yr. in industry or 3-5 yr. sales experience

Other related experiences
-Computer Literate, IT product knowledge (hardware and software)

Additional skills
-E-business savvy
-Follow up skills
-Good communication – written and verbal in boh French and English
-Recognize and attend to important details with accuracy and efficiency
-Ability to work independently with minimum supervision

Special Training Required
-Tech Data Desktop tools, QSS or other Tech Data preferred Service/Sales Courses
-Super User level training on TD EC Tools (WEB)

Account Management Representative - Vancouver - Vancouver, British Columbia
The Sales department is responsible for achieving Revenue and Gross Profit dollar targets by managing current customer base and developing new customers. Specific measurements include Answer Rates, Service Levels, Customer Satisfaction, Customer Product Mix, Margin Management, E-Commerce and Training Attendance.

The primary focus of the Account Management Representative is to develop solid business relationships through proficient call handling, efficient order management and effective communication. Utilizing inbound opportunities, Account Management Representatives are expected to effectively process sales transactions with customers by managing order placement, negotiating, up selling and supporting corporate services.

Account Management Representatives will be responsible for ensuring that their team meets monthly productivity goals: including call quotas, quality service metrics and team performance. A key responsibility will be to gain understanding of the customer needs, have an in-depth knowledge of technical product lines and provide timely response and professional service.


Essential Duties and Responsibilities:
-Achieve Key Performance Indicators that support corporate initiatives (maybe specified on a quarterly basis)
-Focus on attaining monthly sales goals while maintaining and expanding product mix and customer share
-Receive and effectively handle inbound customer communication (phone, email, fax)
-Meet monthly productivity goals – includes call quotas, quality service metrics, team performance
-Communicate special offers and promotions to customer base
-Provide accurate order placement and consistent backorder management
-Consistently meet productivity objectives and customer satisfaction
-Liaise with other departments on behalf of customers
-Up sell and cross sell to existing customers (when appropriate)
-Effectively negotiate TD gross margin (when appropriate)
-Work with Vendors and Products to manage Bid pricing and bid follow-up
-Develop relationships with main vendor field representatives
-Accumulate competitive information, market information and pricing information where appropriate
-Attend vendor training/seminars
-Backup other sales teams when coverage is needed

Required Skills:

Educational Level
-College

Work Experience
-Sales/Customer Service
-3 yr. in industry or 3-5 yr. sales experience

Other related experiences
-Computer Literate, IT product knowledge (hardware and software)

Additional skills
-E-business savvy
-Follow up skills, good communication – written and verbal
-Recognize and attend to important details with accuracy and efficiency
-Ability to work independently with minimum supervision

Special Training Required
-Tech Data Desktop tools, QSS or other Tech Data preferred Service/Sales Courses
-Super User level training on TD EC Tools (WEB)

Account Rep (US SMB) - Mississauga, Ontario
The Sales Department is responsible for achieving Revenue and Gross Profit dollar targets by managing current customer base and developing new customers. Specific measurements include Answer Rates, Service Levels, Customer Satisfaction, Customer Product Mix, Margin Management, Customer Electronic Commerce engagement and Awareness and Capitalization of opportunities.

The primary focus of the Account Representative-SMB Partner is to develop solid business relationships through proficient call handling, effective communication, probing, negotiating and closing of sales opportunities. The account representative will also focus on account growth, account development, electronic engagement and execution of business processes in place to maximize profitability. Account Representatives are expected to develop a specified customer base of SMB accounts and prospect incremental business in order to attain growth objectives and increase customer breadth.

Account representatives are also required to consistently meet monthly productivity goals: including call quotas, quality service metrics, EC% and team performance. A key responsibility will be to gain understanding of the reseller needs, maintain an in-depth knowledge website functionality, a well-rounded awareness of technical product lines and provide a timely response and professional service.

The Account Representative – SMB Partner will be the primary contact for the account base for all pre-sales support. The account base associated to this position will perform the majority of their Sales and Service requests via Tech Data’s online tools. In supporting this structure the Account Representative-SMB Partner will provide support to the client base in an effort to purchase Tech Data products online.

The Account Representative – SMB Partner will be primarily measured on the quality of online sales support services provided. Measured by adherence to Tech Data’s defined processes and procedures for this customer base and meeting defined levels of customer satisfaction along with team and personal productivity goals.

Essential Duties and Responsibilities:
•Provide professional and timely quality sales and service support to an assigned customer base, defined as support customers on the use of all of Tech Data’s e-business tools and resources – including on-line ordering and returns tools
•Enter Sales orders and/or other service related request where on-line tools cannot meet customer requirements
•Interact courteously and professionally within internal Tech Data departments to satisfy customer issues and/or process exceptions to normal guidelines (including but limited to: Sales, Product Marketing, Credit, Accounting, Customer Care and Traffic/Distribution)
•Take independent action to respond to and/or resolve customer issues or direct customers to take appropriate actions
•Maintain consistent levels of Quality, Customer Satisfaction and productivity, while meeting revenue & margin goals
•Maintain accurate information on all customer related activities in Siebel (included in above)

Required Skills:

Educational Level
-High School
-Above average English and Math

Work Experience
-Sales/Customer Service
-2 years sales / service experience

Other related experiences
-Computer Literate, IT product knowledge (hardware and software)

Additional skills
-E-business savvy
-Follow up skills, good communication – written and verbal

Special Training Required
-Tech Data Desktop tools, QSS or other Tech Data preferred Service/Sales Courses
-Super User level training on TD EC Tools (WEB)

Manager, Sales - US-SMB Elite - Mississauga, Ontario
Assumes responsibility for the attainment of sales objectives for the US-SMB Elite Sales Support Team. Oversees the management of goal attainment, strategic projects and administrative functions. Advances the promotion and growth of ecommerce sales and service in the customer account base. Maintains customer satisfaction, employee satisfaction and represents the goals and philosophy of Tech Data to employees, customers and suppliers.


Essential Duties and Responsibilities:
-Oversees activities of sales personnel to ensure attainment of established sales team goals.
-Responsible for the cost, revenue and CGP contribution for the US-SMB Elite team.
-Responsible for achieving a high rate of online sales for this customer segment by creating and maintaining effective EC sales support initiatives
-Maintains, enforces, and monitors call center standards in region and among sales personnel.
-Establishes and articulates a quarterly strategy to maximize the revenue in the region.
•Establishes and maintains an effective training program to ensure US-SMB Elite team has excellent TD.COM competency as well as product knowledge.
•Ensures US-SMB Elite ABC profitability through the usage and development of pricing and “terms and conditions” strategies.
•Leads TD Canada engagement with US Business Continuity planning.
•Ensures that US-SMB Elite personnel is trained and prepared to serve as primary TD Corp sales backup in accordance with the business continuity plan.
-Develops and strengthens teamwork within each sales team, between the US and Canadian sales organizations and other US business units.
-Promotes, provides and initiates "make better" ideas and processes and communicates these ideas across peer management.
-Conducts interviews for TD sales recruitment. .
-Establishes a plan for frequent and consistent proactive communication between Sales Manager and US support departments in order to determine better ways to provide customer service.
-Evaluates effectiveness of US-SMB Elite Team and coachs team for improvement
-Coordinates improvements in communications and delivery of information to the customer.
-Regularly prepare and present a review of US-SMB Elite performance vs key target metrics for senior mgmt. (Key metrics include profitability, productivity, SLA achievement, growth, electronic commerce growth.)


Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Able to analyze and resolve complex issues and problems in a sound and timely fashion.
-Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
-Able to build solid, effective working relationships with others.
-Able to coach others in the development of their skills.
-Able to constructively work under stress and pressure when faced with high workloads and deadlines.
-Able to create and conduct formal presentations.
-Able to exhibit a strong level of vigor, intensity, competitiveness, and endurance.
-Able to express ideas clearly and convey necessary information.
-Able to maintain a positive attitude in the face of criticism, rejection, or failure.
-Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
-Able to prepare/analyze appropriate reports and other business correspondence.
-Possesses strong organizational and time management skills, driving tasks to completion.

Required Skills:

Minimum Educational/Experience Requirements:
-University degree, plus 3 years relevant management experience, or;
College diploma, plus 5 years management experience, or;
8 or more years relevant management experience.
-2 Years Tech Data experience required.

Additional Education/Previous Experience Recommendations:
-Industry-specific (e.g., distribution, manufacturer, reseller) or computer technology experience would be desirable.
-Customer Service or Sales role, with at least 2 years in a Management to Supervisory capacity

Other related experiences
-Professional, office environment.
-9.00am – 6.00pm managing a US 8.00am-8.00pm call centre.
-Occasionally off hours (late or early) may be required.
-Position will observe US statutory holiday schedule.
-Occasional business travel will be required.

Working Conditions:
-E-business savvy
-Follow up skills, good communication – written and verbal
-Recognize and attend to important details with accuracy and efficiency
-Ability to work independently with minimum supervision

Order Management Associate - Mississauga, Ontario
The order admin team is responsible for achieving high levels of customer satisfaction by maintaining order accuracy and providing quick response times. Specific measurements include Customer Satisfaction, Order Accuracy and Management, Response Times and Specific Call Metrics.

The primary focus of the Order Management Associate is to process and maintain all incoming orders from the reseller with special attention to special requirements and accuracy. The order administrator is expected to deliver professional communications, dependable execution and extremely high levels of customer service to their assigned reseller.


Essential Duties and Responsibilities:
•Manages the flow of all incoming orders into the team from the reseller by maintaining them and releasing them as required. Engages appropriate departments for assistance when required.

•Handles all customer communications either written or verbally. These will include general product information, pricing, availability, shipping information, return requests and issue resolutions.

•Facilitates and prioritizes any rush requests from the customer to meet the predetermined SLA’s.

•Manages open orders to ensure validity and accuracy prior to shipping.

•Manages all forecast, general hold and rollout orders. This would include managing specific delivery schedules and ensuring specific orders ship together.

•Handles specific order modification requests from the reseller.

•Provide bid pricing to the customer by working with vendors and product managers to obtain special pricing. Consistently follows up on open bids.

•Provides basic level technical support as required and has the ability to cross sell and up sell when appropriate.

•Maintains high level of communication between the reseller and TD departments.

•Provides basic web (navigation) support for the reseller.

Required Skills:

Educational Level
-College

Work Experience
-Sales
-2 yr. in industry or 2-3 yr. sales experience

Other related experiences
-Knowledge of Software and Hardware products

Additional skills
-Excellent written and verbal communication
-Recognize and attend to important details with accuracy and efficiency
-Ability to work independently with minimum supervision

Special Training Required
-Tech Data Desktop tools and web site.

Outbound Account Management Rep - Mississauga, Ontario
The Outbound Account Reps main responsibility is to execute outbound customer contact campaigns designed to increase customer awareness and create interest in Tech Data Marketing programs and sales initiatives set out by the Team Leader. It is the OAR’s responsibility to consistently demonstrate strong communication skills and deliver each outbound campaign message in a professional, timely and concise manner to Tech Data’s reseller community. Further, thoroughly prepare before each outbound campaign to ensure a knowledgeable and appropriate delivery of product information and/or Tech Data policies is accurately delivered in order to ensure an effective execution of each campaign. Each customer contact is an opportunity for Tech Data, therefore it is the OAR’s responsibility to effectively identify and convert sales opportunities into revenue by leveraging the correct internal contacts that result form an outbound customer contact. Finally, to document reseller feedback and comments to ensure precise, accurate and consistent results.


Essential Duties and Responsibilities:
Consistently demonstrate strong communication skills and deliver each outbound campaign message in a professional, timely and concise manner to Tech Data’s reseller community within defined productivity and service level targets

Thoroughly prepare before each outbound campaign to ensure a knowledgeable and appropriate delivery of product information and/or Tech Data policies is accurately delivered in order to ensure an effective execution of each campaign.

Effectively identify and convert sales opportunities into revenue by leveraging the correct internal contact
Document reseller feedback and comments to ensure precise, accurate and consistent results

Other duties as assigned

Required Skills:

Educational Level
-High School Diploma
-Sales/Marketing/Commerce

Work Experience
-Sales/Customer Service
-2 years sales / service experience

Other related experiences
-Computer Literate, Good

Additional skills
-E-business savvy
-Follow up skills, good communication – written and verbal
-Recognize and attend to important details with accuracy and efficiency
-Ability to work independently with minimum supervision

Special Training Required
-Tech Data Desktop tools, QSS or other Tech Data preferred Service/Sales Courses
-Super User level training on TD EC Tools (WEB)

Sr. Onsite Account Management Rep (Richmond Hill) - Mississauga, Ontario
The Sales department is responsible for achieving Revenue and Gross Profit dollar targets by managing current customer base and developing new customers. Specific measurables include Answer Rates, Service Levels, Customer Satisfaction, Customer Product Mix, Margin Management, and Awareness and Capitalization of opportunities.


Essential Duties and Responsibilities:
•Achieve quarterly objectives as assigned by Inside Sales Manager
•Meet revenue, margin and gross profit goals for assigned territory
•Increase Tech Data’s presence within the assigned account
•Work with the Field Sales to provide weekly forecasting
•Coordinate procurement of product , orders, and bids for customer
•Evaluate competition and competitive offerings. Provide combative recommendations to management
•Utilize sales skills to gain primary vendor status on profitable product lines
•Drive sales and promotion of all Tech Data specialized services such as electronic commerce, configuration services, agent model, and reserve warehouse
•Drive operational efficiencies to increase profits
•Act as a conduit for communication between reseller, Tech Data, and manufacturers
•Build strong relationships with field vendor representatives
•In conjunction with the National/Regional Account Manager, participate in quarterly business review with Sales Management
•Monitor customer SLA's and coverage
•Escalate and resolve key customer issues
•Manage custom columns to maximize customer share and profitability
•Compilation and analysis of previous days sales results and call center metrics
•Communicate regularly with Field and Inside Sales Reps and bid desk(s) re. current and upcoming large bid opportunities
•Coordinate resources within Tech Data for appropriate and timely response to bid requests. The development of strong internal relationships is critical.
•Track bids through to completion and maintain database of information for easy follow-up and administration. All historical bid information to be maintained on file for easy reference later in the case of dispute.
•Develop relationships with the Sales force, both centrally and at the field level
•Develop high level of expertise around vendor programs through regular training, and act as point of contact for bid and vendor pricing-program-related questions.

Required Skills:

Educational Level
-College
-Business Degree

Work Experience
-Previous Sales Experience in a call center environment
-2 Years as a Sales Rep /Product Management
(Inside or Outside of Industry)

Other related experiences
-Computer Literate, IT product knowledge (hardware and software)

Additional skills
-E-business savvy
-Follow up skills, good communication – written and verbal
-Recognize and attend to important details with accuracy and efficiency
-Ability to work independently with minimum supervision

Special Training Required
-Tech Data Desktop tools, QSS or other Tech Data preferred Service/Sales Courses
-Super User level training on TD EC Tools (WEB)

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