(Effective Date for Policy: February 1, 2020)
Tech Data Corporation’s returns policy allows for 30-days to return product for all items covered by a manufacturer’s returns policy. For the customer’s convenience, the policy provides 30 days from the invoice date to the issuance of a Return Authorization (RA). Furthermore, products for physical return must be received within 15 days of the Returns Authorization issuance with a valid Returns Authorization number.
Lithium Batteries: Recalled Lithium batteries or lithium batteries that are known or suspected to be defective or damaged present a high safety risk to personnel and property and are not permitted to be returned to Tech Data facilities under any circumstances.
Packaging and Labeling of Dangerous Goods: Items identified as dangerous goods for transport need to be packaged, marked and labeled according to local and global regulations for the transport of Dangerous Goods including, but not limited to, IATA, IMDG, DOT, ADR, as referenced in Tech Data's Product Return policies.
If the manufacturer’s policy is no returns, Tech Data Corporation’s return policy is no returns.
We are unable to make an exception to the 30 day product return policy. Tech Data Corporation has simplified our returns policy and will be providing the returns guidelines at the time of purchase. In addition, this policy enables us to provide the customer with more consistent and timely answers. This policy is more aligned with our major competitors’ stated policies.
Tech Data Corporation believes the simplified returns policy will enhance the overall customer experience:
Tech Data Corporation returns policy states that product returned without a valid Returns Authorization will not receive a credit. Unauthorized returns may be returned to you at your expense. Tech Data will not be liable for any loss or damage to unauthorized returns.
If a product is not returnable there is a note in red text on the product detail screen and in the shopping cart on Tech Data Corporation’s web site stating this. In addition, sales representatives can provide this information on the phone at the time of order.
Product that has been purchased within 30 days is returnable as long as the manufacturer allows Tech Data to return the product to them.
A limited number of manufacturers require pre-authorization for product returns. If the customer wishes to return these manufacturers’ products, the customer can ensure the return is processed promptly and accurately by proactively obtaining the required pre-authorization from the manufacturer before requesting a Returns Authorization from Tech Data Corporation.
If these FAQs do not address your issue, please contact the Electronic Commerce Help Desk at:
U.S. Support Line: 800-222-7926 U.S. Fax: 727-538-5823 Canadian Support Line: 800-334-2445 Latin America / Caribbean Support Line: 727-532-8850
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