State Local - 2021

Market Drivers

• Cybersecurity and Risk Management
  With the rise of cyberattacks on state and local government, this continues to be the highest priority for state CIOs.
• Digital Government/Digital Services
  Improving civic experiences and accessibility has proven to be a high priority of all levels of government since the start of 2020.
• Cloud Services
  Cloud services reduce IT burden and expenditures over time, improve accessibility, and bolster security.
• Broadband/Wireless Connectivity
  The obvious need to strengthen statewide connectivity as we work and learn from home has elevated broadband to a higher-level priority.
• Budget, Cost Control, Fiscal Management
  Being able to effectively track, monitor, and report on a state’s fiscal health is imperative in the new year.
• Data Management and Analytics
  Data Management and Analytics have also been elevated to a higher priority as data-sharing increases to solve for the disruptions caused over 2020.
• Consolidation/Optimization
  Consolidation remains in the overall top ten list as agencies are requiring more specialized services to effectively operate and respond to public needs.
• Identity and Access Management
  New for 2021, identity and access management is a high priority. Supporting residents with digital services and ensuring staff can work remotely is a key area for many governments.
• Workforce
  Recently, governments have been preparing for the Silver Tsunami – the wave of baby boomers set to retire. Transferring knowledge and bringing fresh energy into the public sector is a growing priority.
• Customer Relationship Management
  Moving down from the fifth spot in 2020, CRM still rounds out the 2021 top ten. Internal customer service strategies and demand planning will help bolster efforts to collaborate more and streamline inefficiencies.

2021 Technologies, Applications and Tools
1. Cloud Solutions software-as-a-service
2. Security Enhancement Tools CDM, advanced analytics, digital forensics
3. Legacy Application Modernization/Renovation
4. Business Intelligence (BI) and Business Analytics (BA) applications, big data, data analytics
5. Identity and Access Management
6. Collaboration Technologies file sharing, document management, workflow, intranet services
7. Data Management Master Person Index/Master Data Management; information exchanges
8. Enterprise Resource Planning (ERP)
9. Disaster Recovery / Business Continuity
10. Networking voice and data communications, unified, SDN