Coronavirus Disease (COVID-19) External Response and FAQs
Updated: May 20, 2020

Overall Tech Data Statement

In response to the ongoing COVID-19 pandemic, Tech Data continues to follow and update our business continuity plan with a focus on protecting the health and well-being of our colleagues, while keeping the business running, supporting our channel partners and continuing to provide the best possible service levels.

The pandemic has brought an increasing need for all organizations, including Tech Data, to adapt to swiftly changing business dynamics, especially with remote work and continued digital transformation. For our colleagues, we have implemented increased health precautions globally, including requiring nearly 100% of our office-based colleagues to work from home; suspending all business travel; increasing communications with information about the virus and how to prevent the spread of illness; and providing increased cleaning routines and suspending most visitor access to our facilities. For our channel partners, we are making efforts to mitigate service disruptions, including working to have adequate supply to accommodate potential disruptions, as well as monitoring vendor backlogs and shipment and delivery acknowledgement dates. In addition, we have been conducting channel partner events virtually and have received positive feedback on this new approach so far.

At this time, we are continuing to move goods and fulfill orders in our logistics and integration centers. In these facilities, we remain committed to maintaining work schedules, supporting our channel partners during this difficult period, as long as we can confidently protect the health and well-being of our colleagues.

Finally, our global return-to-office guidelines and protocols are designed with a cautious and flexible approach that is rigorous in the interest of our colleagues’ safety, security and well-being.

Frequently Asked Questions

Tech Data Crisis Management Planning

  1. What is Tech Data’s approach to protecting people, vendors, customers, etc. at its facilities?

    In January, Tech Data activated our detailed business continuity plan focused on the health and safety of our colleagues and everyone present in our facilities while continuing to deliver the level of service our channel partners expect. In support of this, our business continuity team is composed of representative team members and leaders from across the business and globe.

  2. What are Tech Data’s business recovery plans?

    Our business continuity plan includes measures to recover normal business operations as quickly as possible, and also to mitigate impacts to our stakeholders during any incidents.

COVID-19-Specific Questions

  1. What measures is Tech Data taking to protect employees and other stakeholders (e.g., vendors, customers, etc.) in the impacted areas?

    Tech Data’s primary focus is on the health and safety of our colleagues while mitigating business impacts for our channel partners. In support of this, we continue to follow and update our business continuity plan and are convening regular meetings with teams across the business and globe. For our colleagues, we have implemented increased health precautions globally, including requiring nearly 100% of our office-based colleagues to work from home; suspending all business travel; increasing communications with information about the virus and how to prevent the spread of illness; and providing increased cleaning routines and suspending most visitor access to our facilities. For our channel partners, we are making efforts to mitigate service disruptions, including working to have adequate supply to accommodate potential disruptions, as well as monitoring vendor backlogs and shipment and delivery acknowledgement dates. In addition, we have been conducting channel partner events virtually and have received extremely positive feedback on this new approach so far.

  2. What procedures does Tech Data follow when a colleague at one of the company’s facilities tests positive for COVID-19?

    Any Tech Data colleague that tests positive for COVID-19 must remain at home until it is medically determined that the colleague no longer has the virus. We also notify the local health authorities to ensure coordination for record keeping and contact tracing. In addition, when a colleague tests positive, we evaluate whether they had any contact with any other colleagues and, if so, instruct those colleagues to also self-quarantine for the recommended incubation period. Finally, if the infected colleague was determined to have been in a Tech Data facility, any areas where they worked are deep cleaned before others return to those areas.

  3. In the event a confirmed COVID-19 case is discovered at a Tech Data facility, how quickly will Tech Data communicate with customers and vendors?

    As always, consistent, timely communications with all our stakeholders are critical, and we will communicate any relevant information, when possible.

  4. How will Tech Data manage staff at an impacted facility to continue operations?

    We have developed response protocols, and the nature of the facility impacted will determine the continuity plan that will be followed with a focus on the health and safety of our colleagues while mitigating business impacts for our channel partners. In addition, we continue to follow heightened infectious disease guidelines at all facilities. For our colleagues, we have implemented increased health precautions globally, including requiring nearly 100% of our office-based colleagues to work from home; suspending all business travel; increasing communications with information about the virus and how to prevent the spread of illness; and providing increased cleaning routines and suspending most visitor access to our facilities.

  5. Does Tech Data have a work-from-home policy in place due to COVID-19?

    We have implemented a global protocol asking nearly 100% of our office-based colleagues who can work from home to do so immediately. We have provided equipment and resources to deliver a seamless experience.

  6. How will the new work from home policy effect Logistics and Integration Centers?

    While the work-from-home policy does not apply to our logistics or integration centers, we are taking extreme precautions to reduce risk for our colleagues who perform their duties in these locations. These measures include conducting temperature scans prior to facility entry, and implementing split shifts to limit overlap of colleagues between shift transitions and to additional social distancing where possible. At this time, we are continuing to move goods and fulfill orders in in these facilities, and we remain committed to maintaining work schedules during this difficult period, as long as we can confidently protect the health and well-being of our colleagues.

  7. How will Tech Data approach reopening its facilities?

    Our global return-to-office guidelines and protocols are designed with a cautious and flexible approach that is rigorous in the interest of our colleagues’ safety, security and well-being. Decisions on which facilities will begin to reopen and when will be made at the local and regional levels with strict alignment with these guidelines and protocols.

  8. How is Tech Data equipping its facilities with the necessary inventory, equipment, and supplies to fill customer orders?

    We are working closely with our vendors to understand where supply chain issues may arise and how best to mitigate these risks. We encourage customers to work closely with their Tech Data sales teams to provide information about anticipated product needs. While this continues to be a fluid situation, we are making efforts to mitigate service disruptions to our channel partners. Specific actions include working with our vendors to order adequate supply to accommodate potential disruptions, as well as monitoring vendor backlogs and shipment and delivery acknowledgement dates.

  9. Has Tech Data contacted its vendors to understand the potential impact to production or delivery of orders?

    While this continues to be a fluid situation, we are making efforts to mitigate service disruptions to our channel partners, including working with our vendors to order adequate supply to accommodate potential disruptions. In addition, we are monitoring vendor backlogs and shipment and delivery acknowledgement dates.

  10. What is Tech Data’s policy for visitors to its facilities?

    Please be advised that for the health and safety of our colleagues, we have suspended visitor access at all Tech Data facilities.

  11. Is Tech Data cancelling its workshops and events?

    We have been conducting channel partner events virtually and have received positive feedback on this new approach so far. In addition to cancelling gatherings and meetings, we have suspended most visitor access at all Tech Data facilities. In-person events that are scheduled several months out will continue to be evaluated by each region based on the changing situation. Decisions will be communicated with relevant stakeholders when they are made.

  12. Will Tech Data continue to provide credit and payment solutions to channel partners?

    We understand the importance of Tech Data’s ability to provide our channel partners with finance solutions that enable them to maintain their product supply and serve their customers. As always, we will continue to work closely with our customers to understand their needs and determine the right credit and payment solutions. If you have any questions, please contact the credit department or your primary sales point of contact directly.

  13. In the United States, is Tech Data considered an essential service that will remain open, despite various stay-at-home orders implemented in parts of the country?

    Tech Data, its customers and vendors are included in all definitions of Essential Business in various state and local stay-at-home orders. Many of these orders refer to the United States Department of Homeland Security (DHS) definition of critical business sectors which includes the information technology (IT) sector. This is because the IT supply chain is vital to supplying essential technology, including, but not limited to, businesses under work-from-home orders, hospitals, healthcare companies, manufacturers, federal and state governments, and other businesses.

Forward-Looking Statements

This communication includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended.

Such forward-looking statements are inherently uncertain, and shareholders and other potential investors must recognize that actual results may differ materially from Tech Data’s expectations as a result of a variety of factors. Such forward-looking statements are based upon management’s current expectations and include known and unknown risks, uncertainties and other factors, many of which Tech Data is unable to predict or control, that may cause Tech Data’s actual results, performance, or plans to differ materially from any future results, performance or plans expressed or implied by such forward-looking statements.

For additional information with respect to important risks and other factors that could cause actual results to differ materially from those in the forward-looking statements, see Tech Data’s Annual Report on Form 10-K for the year ended January 31, 2019, including Part I, Item 1A, “Risk Factors” therein, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and other securities filings with the Securities and Exchange Commission (the “SEC”) that are available at the SEC’s website at www.sec.gov and other securities regulators. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Many of these factors are beyond Tech Data’s control. Unless otherwise required by applicable securities laws, Tech Data disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Tech Data undertakes no duty to update any forward-looking statements contained herein to reflect actual results or changes in Tech Data’s expectations.