User IDs and Passwords
Customer Notification:
TechData.com now requires passwords to be 7-14
characters in length and contain at
least one alpha character and at least
one numeric character.
Common questions about IDs and passwords appear below:
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Obtaining an Electronic Commerce User ID and Password
Your current relationship with Tech Data determines the necessary steps to
obtain an ID and Password. Please select the appropriate link below:
I am not yet a Tech Data customer
I am already a Tech Data customer
I am not yet a Tech Data vendor
I am a Tech Data vendor
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Non-Tech Data Customers
A large portion of Tech Data's Web site, including the electronic commerce
tools, is available to Tech Data customers only. For access to the
secure side of the site, you must first
become a Tech Data customer
.
As soon as you have your customer number, you can apply
for your Electronic Commerce User ID and Password.
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Current Tech Data Customers
Even if you are already a Tech Data customer, you still need a User ID and
Password for access to our electronic commerce tools. Your customer number is not
sufficient. There are no set-up or usage fees to apply for your User ID
and password.
From the list below, select the appropriate version of the agreement for your
region and language:
To submit a .pdf agreement, follow these steps:
-
Be sure you have software capable of displaying documents in the .pdf format.
-
Print the agreement.
-
Have it signed by an authorized employee of your company.
-
Fax it to Tech Data:
-
Latin America/Caribbean/Canada: 727-538-5823
Latin America/Carribean/Canada-French customers only:
If you prefer, you can also mail the application to:
Tech Data Corporation
Attn: eCommerce Support
5350 Tech Data Drive
Clearwater, FL 33760-3134
You should receive your user ID and password by e-mail within three to five
business days. If you do not, please notify eCommerce Support in either of the
following ways:
If you have questions regarding an e-business application, please call
800-222-7926 (or 727-539-7429, ext. 77926, if you are located in the Tampa Bay
area).
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Non-Tech Data Vendors
A large portion of Tech Data's Web site, including the electronic commerce
tools, is available to Tech Data customers and vendors only. For
access to the secure side of the site, you must first
become a Tech Data vendor
.
As soon as you have your customer number, you can apply
for your Electronic Commerce User ID and Password.
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Tech Data Vendors
Even if you are already a Tech Data vendor, you still need a User ID and
Password for access to the secure side of the Tech Data website.
To get your User ID and Password, you need only submit an Electronic Commerce
Manufacturer Agreement. There are no set-up or usage fees associated
with this agreement. There are two versions of the agreement: U.S. and
Canadian. Both versions are in the .pdf format
.
To submit the agreement, follow these steps:
-
Be sure you have software capable of displaying documents in the .pdf format.
-
From the list below, select the appropriate version of the agreement for your
region:
-
Print the agreement.
-
Have it signed by an authorized employee of your company.
-
Fax it to Tech Data:
You should receive your user ID and password by e-mail within 3 to 5 days.
If you do not, please notify eCommerce Support in either of the following ways:
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ID & password problems
If your Electronic Commerce ID and password have stopped working, please notify
eCommerce Support immediately. Use any of the following means:
-
eCommerce Support
-
U.S. toll-free line: 800-222-7926
-
Canadian toll-free line: 800-334-2445
eCommerce Support cannot fax or e-mail password information.
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Lost/Forgotten ID and Password
If you are unable to log onto our web site, please contact your Main
Administrator. If you are the Main Administrator and have lost or forgotten
your ID and password, a notification e-mail will be sent to you. You may
contact eCommerce Support by any of the following means:
-
eCommerce Support
-
U.S. toll-free line: 800-222-7926
-
Canadian toll-free line: 800-334-2445
For security reasons eCommerce Support is unable to e-mail or fax password
information.
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Getting Locked Out
If you enter the incorrect password more than twice, the Tech Data Web site
blocks all further attempts for 20 minutes. After this interval, you can try
again. As a reminder, passwords must be 7-14 characters in length and contain
at least one alpha character and at least one numeric character.
If you cannot wait for the block to clear itself automatically, please call
eCommerce Support at 800-222-7926.
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Creating IDs and passwords
Your Main Administrator and all Admin Users in your business organization can
create additional account or view-only users within your company. For more
detailed information on user administration, please see the
EC Admin help section.
Note
: If you are the Main Administrator and have just modified the password
on your own Main Administrator account, you must log out and log back in
with the new
Main Administrator password before continuing to work in the system.
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Main Administrator Access
If your company has an Electronic Commerce account with Tech Data, a Main
Administrator has already been designated and can make most necessary password
and access changes for you.
If you do not know who your Main Administrator is, you can find out by contacting eCommerce Support.
If you are the Main Administrator, you can use our
EC Admin tool to change your own password as well as the passwords of
other employees.
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