Tech Data

Welcome to Tech Data's
Avaya Product Support Tool

Tech Data Canada

Avaya is a global leader in enterprise communications systems. The company provides Unified Communications, Contact Centers, Data Communications, and related Services directly and through its Channel Partners and Distributors, to leading businesses and organizations around the world.

Voice

Data

Discontinued

Peripherals

Headset Search by Manufacturer

Headset Search by Plantronics Part Number

Plantronics Support 800-544-4660 (1) (3)

Walker Handset Selector

Tools

eBusiness Tools Registration

Create Avaya IT Support Case

Abracadabra Bag of Tricks Toolkit

Nortel Site ID to Sold To Lookup Tool

For Partners
ATAC Technicenter (Pre Sales)	888.297.4700	1_Enter 9 Digit Secure ID	technictr@avaya.com https://atac.avaya.com/technicenter.asp Keywords: ASD, Design, IP Office, etc. https://atac.avaya.com/BP_Reg.asp
Avaya Connect Partner Help	720.444.5800	All Partner related issues	partnerhelp@avaya.com
Avaya University Help	800.288.5327	1_Password Reset 2_Previous Service Requests 3_Frist Time Callers	https://avaya-learning.com
Business Partner Care Center	800.225.0266	1_Sold To Requests 2_Product Registration 3_Orders 4_Service Agreements / LOA 5_Billing and Payments	na
Business Partner Support	877.505.2827	1_IT Support; Password Reset 2_Application Support; RFA, PLDS, EZ Quote, EC Quote, KRS, others 3_Pre-Sales Support 4_Avaya Connect Partner Help Desk.	na
Global Support Line (Post Sales)	800.242.2121 or 877.295.0099 (For Business Partners Direct)	1_Create a Service Request 2_Service Request Status 3_Replace a Phone etc. 4_Features Programming or Administration 5_Billing, Orders, or Sales	sfapsupport@avaya.com https://support.avaya.com
Global Registration Tool		Partners ï¿½Registerï¿½ End User software and hardware which begins the process of assigning a ï¿½Sold Toï¿½ number to new End Customers. This must be done prior to receiving support.	https://support.avaya.com/grtWebProject/grtPortal.portal https://support.avaya.com/css/appmanager/css/
IT Customer Care Center Center	866.282.9248	1_Business Partner or Reseller 2_Avaya Associate	https://partner-itss.avaya.com/sm7sso/ess.do
Service Ops Support Center	800.222.1538	1_Area Service Coordinator 3_T&M Inquiry 4_Comm Code Hotline 7_Programming Assistance	na
For End Customers
Avaya (FOR END CUSTOMERS)	866.GO.AVAYA 866.462.8292	1_Order Parts or Accessories, check on Orders, Billing Specialist 2_Order a New System 3_Repair or Technical Support 4_Software Administration incl. Moves, Adds, and Changes 5_Investor Relations 6_All Others	http://www.avaya.com
Customer Care Center (FOR END CUSTOMERS) AKA COBC (Customer Orders, Billing, and Collections)	800.328.7833	1_Billing and Payments 2_Service Agreements 3_Orders 4_Tech Support	Link to COBC Playbook and Escalations on Avaya Web Site Link to COBC Playbook and Escalations Document The US Customer Orders, Billing and Collections (COBC) Playbook provides the blueprint of operations and self-service tools available to assist in resolving customer issues. Included in the Playbook is the US COBC Escalation Process, which provides an avenue for escalation beyond the self-service tools. This Escalation Process provides a streamlined approach to engage the assistance and attention of US COBC management when standard support processes do not bring resolution.
National Parts Center (FOR END CUSTOMERS)	800.222.7278	1_Dealers or Distributors 2_Repair or Tech Support 3_Billing 4_Returns (unless DOA) 5_Shipment Status
FOR Distributors and Expert Partners
SMB Tier III Support for Distributor & iCare (Expert) Partners	866.282.9283	1_New Service Request 2_Input the 5 Digit Extension

Please report non-working links or incorrect information to seavaya@techdata.com

Support services and website data presented herein and on all subordinate sites are based upon technical information provided by the manufacturers of the relevant products sold by Tech Data. Tech Data believes this information to be accurate; however, Tech Data makes no representations or warranties with respect to the performance of the support services and information, and any and all warranties, whether oral or written, expressed or implied, are hereby expressly disclaimed by Tech Data, including, but not limited to, warranties of merchantability and fitness for a particular purpose.