Door-to-Door Service: Colombia

What carrier has been selected by Tech Data for Door-to-Door deliveries to Colombia?

Tech Data has selected Federal Express for shipments to Colombia.

Why did Tech Data choose Federal Express?

Federal Express was selected, among other reasons, for its excellent reputation as an international courier.

What is the transit time?

Delivery is typically scheduled in 2 to 3 business days for Bogotá, while deliveries to other locations may require 2 to 3 additional days, depending on the customer's location.

Will I have to pay for a broker once the shipment arrives in Colombia?

No, all nationalization charges will be paid by Federal Express, who will collect all expenses, duties and taxes from the customer at the time of delivery. If the customer does not have money to pay at the time of delivery, FedEx will make three attempts to deliver the shipment. The customer will be required to reimburse FedEx for all duties and taxes before he is given posession of the shipment.

Is door-to-door service available only to Bogotá?

No, Federal Express also offers the service to most cities in Colombia.

Is there a weight limit?

Yes, maximum allowed weight is 20 kilos.

Is there a value limitation?

Yes, maximum allowed FOB value is US$500.00.

What should I do if the shipment has not arrived within the estimated delivery time?

If you have the airway bill number, you should contact the Customer Service department of Federal Express in Colombia at 434-3160. If you don't have the airway bill number, you may contact your Tech Data Sales Representative in Miami to obtain the number, and then call Federal Express Colombia.