Door-to-Airport Service

In addition to door-to-door service, Tech Data offers a door-to-airport service for cargo shipments. This is a less expensive alternative which does not include customs clearance or nationalization charges.

The features of this service are similar to those of door-to-door deliveries. Please check the specifics for each of the countries listed on the right.

If your country is not listed or you would like more information, please call (305) 718-3209 in Miami and select option 3, or contact us via e-mail at Logistics@techdata.com.

Do door-to-airport rates cover only freight?

The rates include: loading the product in one of our distribution centers in USA, the freight to the country of destination, and the documentation and airwaybill costs. The customer is responsible for all nationalization charges.

How can the customer pay for the freight?

If the customer has credit terms with Tech Data, freight charges are billed to his/her account at the time the product is purchased. If no credit terms have been established, the customer may use an authorized credit card or an advance wire transfer. Tech Data's invoice will include freight and insurance.

How will the customer be billed for freight and insurance charges?

Tech Data's invoice will show FOB amount, insurance and freight as separate items. Invoice is paid according to the payment terms agreed with Tech Data: customer's account, authorized credit card or wire transfer at the time the order is placed.

What happens if the customer refuses the shipment?

If the order is correct and the customer rejects the shipment, Tech Data will debit the customer's account for all expenses incurred by the carrier.

Are there any limitations for this service?

No, since this is a cargo service, there are no weight or value limitations.

Can the customer return products received through this service?

Yes. The customer should keep copies of the airwaybills and invoices delivered by the carrier so that they can be returned along with the product. Return freight charges will be paid by the customer to the carrier, unless otherwise authorized by Tech Data prior to the return of the shipment.

If there is loss or pilferage, who will process my claim?

Loss or pilferage should be reported to the LA Customer Support Representative, who will contact the Traffic department to place a claim with the carrier.

For all claims, the original shipping cartons, packing and contents must be made available for the carrier's inspection and must be retained by the customer until the claim is resolved. Tech Data must contact the carrier as soon as possible after delivery of the shipment. If more than 15 days elapse between the date of delivery of the shipment and the receipt of a loss or pilferage notice by the carrier, the customer must show good cause why the damage was not discovered earlier and timely notification was not given to Tech Data or the carrier.

What documents are required to process a claim?

Claims for damages, delays or shortages must be submitted within 15 days after delivery of the shipment. The customer will need to forward the following documents to the LA Customer Support Representative:

• Written loss, damage or pilferage claim letter.
• Copy of the international airwaybill.
• Copy of the commercial invoice.
• Copy of the packing list which includes original purchase price of product.

Additional information may be required by the carrier. The LA Customer Support Representative will contact the customer should additional information be required. Once the LA Customer Support Representative has received this documentation from the customer, he/she will forward it to the Traffic department. The Traffic department will open the claim with the carrier.

How long does it take to settle a claim?

Hellmann has committed to processing all claims within 15 working days.