Technical Support
Tech Data provides technical support services for specific security vendor products, available for partners and customers.
- Adhering to SLAs (Response time, TAT, Resolution time)
 - Quick response for any incident by certified engineers 
 - Clearly defined escalation process – internal and to vendor
 - Support channels – Email, Phone & Web
 - Online incident tracking and email updates on progress and status
 - 24x7x365 availability